This Cookies Policy explains what cookies are, how Nutrition Depot Asia Co., Ltd. uses them across our websites and digital platforms, and how you can control your cookie preferences. By continuing to use our Platform, you consent to our use of cookies as described in this policy. You can withdraw or adjust your consent at any time.
What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners about how their site is being used.
Cookies do not contain executable code and cannot carry viruses. They cannot access other files on your device. The information stored in a cookie is associated with the browser and device you use to visit a site — it is not shared with other websites unless you explicitly allow it.
Beyond traditional cookies, we also use similar tracking technologies including:
- Web beacons / pixel tags: Tiny invisible images embedded in web pages or emails that signal when a page or email has been opened, used to measure engagement.
- Local Storage & Session Storage: Browser-based storage mechanisms that allow data to persist within a single session or across sessions, similar in function to cookies.
- Fingerprinting: A method that collects device and browser characteristics (screen resolution, font list, time zone) to create a statistical identifier — used only for fraud detection purposes.
- SDKs & tracking scripts: Code embedded in our Platform from third-party partners (analytics, advertising) that may collect data as described in Section 4.
How We Use Cookies
We use cookies and similar technologies to:
Keep You Secure
Protect your account session, detect fraud, and verify your identity to prevent unauthorised access.
Remember Your Preferences
Store your language, currency, and region settings so you don't have to re-enter them every visit.
Analyse Traffic
Understand how visitors navigate our site, which pages are most popular, and where we can improve.
Power Your Cart
Maintain your shopping cart state and saved addresses between pages and browser sessions.
Measure Marketing
Track which ad campaigns drive traffic and conversions so we can optimise our marketing spend.
Personalise Content
Show relevant products, promotions, and content based on your browsing behaviour and purchase history.
Types of Cookies We Use
We categorise cookies by their purpose and whether your consent is required:
First-party vs Third-party: First-party cookies are set directly by Nutrition Depot Asia and only readable by us. Third-party cookies are set by external services embedded in our Platform (analytics tools, ad networks, social media). We have limited control over third-party cookies — refer to those providers' own cookie policies for full details.
Third-Party Services & Their Cookies
We integrate a number of third-party services that may place cookies on your device. Each of these services has its own privacy and cookie policy which we encourage you to review:
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Google Analytics & Google Ads: Used to measure website traffic and advertising performance. Google may use data collected to personalise ads across its network.
Policy: policies.google.com/privacy -
Meta (Facebook & Instagram) Pixel: Tracks conversions from our Facebook and Instagram ad campaigns and enables custom audience targeting.
Policy: facebook.com/policy/cookies -
TikTok Pixel: Measures the performance of our TikTok advertising campaigns across markets where we run campaigns.
Policy: tiktok.com/legal/privacy-policy -
Hotjar: A behaviour analytics tool that records anonymised session replays and heatmaps to help us improve user experience.
Policy: hotjar.com/privacy -
YouTube (Google LLC): Embedded video players may set cookies to track view counts, preferences, and ad performance on videos hosted on our Platform.
Policy: policies.google.com/privacy -
LinkedIn Insight Tag: Enables conversion tracking and demographic insights from LinkedIn ad campaigns targeting business partners and distributors.
Policy: linkedin.com/legal/cookie-policy
We periodically review which third-party services are active on our Platform and update this list accordingly. If you have concerns about a specific service, contact us using the details in Section 7.
Cookie Duration
Cookies vary in how long they remain active on your device:
Session Cookies
Temporary cookies deleted automatically when you close your browser. Used for cart state and login sessions.
Persistent Cookies
Remain on your device for a set period (days to years) even after you close your browser. Used for preferences and analytics.
First-Party Cookies
Set by our domain (nutritiondepot.asia). Only accessible to us and expire as per the duration shown in the table above.
Third-Party Cookies
Set by external providers (Google, Meta, etc.). Duration is controlled by those providers and may differ from our own cookies.
Managing Your Cookie Preferences
You have several options to control or limit how cookies are used when you visit our Platform:
- Our consent banner: When you first visit our Platform, a cookie consent banner gives you the option to accept all, reject non-essential, or customise your cookie preferences by category. You can update your preferences at any time by clicking the cookie settings link in our footer.
- Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking cookies may affect the functionality of our Platform. Below are links to cookie management guides for major browsers:
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Opt-out tools: You can opt out of interest-based advertising from participating networks via:
- youronlinechoices.com (Asia Pacific & Europe)
- optout.aboutads.info (US & global)
- Google: adssettings.google.com
- Meta: facebook.com/adpreferences
- Mobile devices: On mobile, you can limit ad tracking through your device settings — "Limit Ad Tracking" on iOS or "Opt out of Ads Personalisation" on Android.
Impact of disabling cookies: Disabling strictly necessary cookies will prevent core site functionality from working, including login, checkout, and cart management. Disabling functional cookies means your preferences will not be saved between sessions. Disabling analytics or marketing cookies will not affect your ability to browse or purchase.
Cookies & Your Privacy Rights
Our use of cookies is governed by Thailand's Personal Data Protection Act (PDPA), Singapore's Personal Data Protection Act, Indonesia's PDP Law, and — where applicable — the EU General Data Protection Regulation (GDPR). Under these laws, you have rights in relation to data collected via cookies:
Right to Know
You have the right to know what cookie data we collect and how it is used — which this policy provides.
Right to Withdraw Consent
You may withdraw consent for non-essential cookies at any time via your browser settings or our consent manager.
Right to Deletion
You can delete cookies already stored on your device at any time through your browser's cookie management settings.
Right to Rectification
If you believe we hold inaccurate data derived from cookies, contact us and we will investigate and correct it.
To exercise any of these rights or to raise a concern about our cookie practices, please use the contact details in Section 8 below. For our full privacy rights framework, please refer to our Privacy Policy.
Changes to This Policy
We review this Cookies Policy regularly and update it when we add new third-party services, change our tracking practices, or as regulatory requirements evolve. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Display a refreshed consent banner prompting you to review and re-confirm your cookie preferences where required by law
- Notify registered users by email where changes materially affect how we use tracking data
We encourage you to visit this page periodically to stay informed. Your continued use of our Platform after an update constitutes acceptance of the revised policy to the extent permitted by applicable law.
Cookie Enquiries
Have a question about our use of cookies or want to exercise your data rights? Our Privacy Team will respond within 5 business days.
Contact Our Privacy Team